2026 Webinar Series
Preventing Workplace Violence
in Hospitality Organizations
Reduce incidents, protect staff, and strengthen operational response
For HR, Operations, AP/LP, Risk, and Finance leaders
What You’ll Take Away
- Understand the real operational and financial impact of workplace conflict
- Identify the patterns and behaviors that lead to incidents
- Learn practical approaches for strengthening frontline response
- See how training, policy, and operations must work together
- Explore strategies organizations use to improve preparedness
- Gain direct insight from the experts behind IMA member training programs
Upcoming 2026 Sessions
Join live or watch on-demand.
De-Escalation is a Strength, Not a Weakness
Thursday, April 9, 2026
(completed)
For many employees, staying calm in the face of aggression can feel like backing down or allowing disrespect. This session reframes de-escalation as a deliberate control strategy, not submission. Participants will learn how conflict escalates, why instinctive reactions take over, and how employees can pause, regulate their response, and guide tense interactions safely and professionally – helping prevent incidents, complaints, and brand damage before they occur.
Understanding the Hidden Costs of Workplace Violence, and the ROI of Training
Thursday May 19, 2pm ET
(completed)
Workplace violence is not just a rare major event. Everyday conflict, threats, and disruption quietly drive turnover, absenteeism, claims, lost productivity, and customer churn. This session makes those hidden costs visible and shows how preparedness training can reduce both incidents and financial drag.
If You See Something,
Say Something: The Psychology
of Alerting
Thursday June 25, 2pm ET
(completed)
Employees often notice warning signs of violence but stay silent because of fear, doubt, or social pressure. This session shows how to turn alerting into a practical, low-friction behavior by combining situational awareness, behavioral indicators, and easy reporting pathways including strategies and tactics particularly applicable to the World Cup / FIFA challenges that many businesses will be facing in weeks and months ahead.
When Seconds Matter: Preparing Hospitality Teams for an Active Shooter/Assailant
Thursday July 30, 2pm ET
(completed)
Active shooter incidents are increasing, and customer-facing organizations need more than a plan on paper. In this webinar, industry and law enforcement professionals will share practical strategies for preparing frontline teams, strengthening emergency operations plans, reducing the impact of an active assailant incident, and delivering training that employees can recall when seconds matter.
Civil Unrest:
Keeping Calm When the Street Get Loud
Thursday September 10, 2pm ET
(completed)
Civil unrest rarely arrives without warning. Demonstrations, politically charged events, immigration enforcement activity, viral misinformation, and organized criminal activity create a progression of operational challenges long before they reach your front door. For hotels and quick-service restaurants, the exposure is distinct. Properties run around the clock, sit in downtown cores and near convention centers, campuses, courthouses and transit hubs, and depend on a guest-facing workforce that may itself feel targeted by the events unfolding outside. A single video filmed in a dining room or a lobby can turn one location into a national story overnight.
This webinar introduces a practical framework for preparing before disruption reaches your locations. You will learn how to preserve operational options by recognizing developing risks early, establishing clear decision-making frameworks, and aligning Operations, Corporate Security, Risk Management, HR, Legal, Communications, and executive leadership before conditions begin to deteriorate. For franchised and managed portfolios, we will address the harder question of who actually owns the call, and how brand standards, franchisee autonomy, and management agreements shape the response.
Complimentary Online Training from IMA and TPOP
Get started in minutes • No IT or system integration requirements
Need something tailored to your properties or teams? Ask us about customized workplace safety training.
Frequently Asked Questions
Who should attend these webinars?
These webinars are designed for hospitality leaders and decision-makers, including HR, operations, risk, finance, and asset protection teams.
What topics do the webinars cover?
Topics include de-escalation, the hidden cost of workplace violence, reporting and alerting behavior, and active shooter / active assailant preparedness and response.
Are the webinars complimentary?
Yes. The webinar series is included as part of the IMA and TPOP offering for eligible hospitality clients.
Do I need to attend live?
No. You can attend live or watch the recording later.
Are the webinars tactical or strategic?
Both. They combine practical guidance for reducing incidents with leadership-level insight on risk, cost, implementation, and organizational response.
Can I ask questions during the webinar?
Yes. Live sessions include discussion and Q&A. Submit your questions in order for the panel to address them.
Will the webinars help me make the business case internally?
Yes. The series is designed not only to improve preparedness, but also to help leaders understand the operational, financial, and organizational impact of workplace violence.
Do I need to use the training in order to attend the webinars?
Probably not, but the two are designed to complement each other. The training supports employee readiness, while the webinars give leaders broader implementation and strategy guidance. This is an inference based on how the pages present the offering together.
Can my employees attend the webinars?
No, the webinars are not a substitute for the training. They are designed for leaders in HR, AP/LP, Security, Operations, Risk Management, and Finance.